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Subscribe to Veli’k online with your bank card and enjoy the rides! 

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Contact

Questions? Call the Customer Service 8-800-700-8642

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Bikes are very simple to use. To rent or return a bike, follow the instructions on the station terminal menu.

Hiring a bike

Hiring a bike

To hire a bike, log on at the terminal using, then:

 

Log in at the terminal using your 1 or 3 Days Ticket.

 

Enter your PIN and select an available bike on screen, you then have 60 seconds to press the unlocking button on the stand of the bike you have chosen.

 

Once you have pressed the button you have 5 seconds to remove the bike from the stand.

 

Or push the button to release the bike from the bike stands, if you have a Veli'K long-term card. 

Returning a bike

Returning a bike

When you have completed your journey simply locate the nearest station with available stands.

 

An audio signal of 2 beeps and a green indicator light on the stand confirm that the bike is locked correctly and your usage is complete.

 

If there are no available stands at the station, use the terminal to locate a nearby stations.

 

Always check your bike is locked correctly. If your bike is not locked correctly, you will be held liable if your bike goes missing.

 

If you are unable to lock your bike correctly please try again at another available stand, failing that contact the Call Centre on 8-800-700-8642 or veli-k@info.ru.

 

An advisor will handle your request.

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